Have questions about how CareTeams is built? How we host and secure your instance and data? Wondering "will this work in our environment?" Here's exactly how CareTeams is built, secured, and integrated — no marketing language, just the details that matter.
THE TECHNICAL STUFF
Built for healthcare-grade security.
Engineered to fit your environment.
PLATFORM ARCHITECTURE
Mobile & Web Interface Layer
The CareTeams platform uses a standard 3-tier, web-services architecture typical of modern cloud-based enterprise applications. Hosted on AWS HIPAA-compliant cloud infrastructure, the platform is engineered for seamless deployment, high availability, and resilience across multi-site clinical networks. The architecture is built on modern design principles — compatible with any cloud infrastructure, allowing for flexibility and scalability as your organization grows.
TIER 1 - PRESENTATION
Mobile & Web Interface Layer
Mobile-first clinician app, administrator dashboards, CARI AI conversational interface
TIER 2 - APPLICATION
Business Logic & Engine Layer
CARI AI engines, CareScript™, CareCompute™, CareREST™ API, Rules Engine
TIER 3 - DATA
Database & Storage Layer
MongoDB document database + AWS S3 storage — high availability, resilient, audit-ready
SECURITY & COMPLIANCE
HIPAA-Compliant Infrastructure
Hosted on AWS HIPAA-eligible cloud infrastructure with purpose-built health services, enterprise-grade security, and HIPAA-eligible storage and compute environments for all sensitive PHI. Every layer of the platform is designed with healthcare compliance as a foundational requirement, not an afterthought.
Role-based Access
Control
From the ground up, CareTeams implements robust authentication using Role-Based Access Control (RBAC) to govern data access at every level — by facility, by unit, by role, and by individual user. No clinician sees data outside their scope. No administrator accesses records outside their purview.
Biometric Identity Verification
Verify™ uses facial geometry, liveness detection, and geofenced location confirmation to establish proof of presence for every clock-in. Biometric data is processed using healthcare-grade security protocols. No buddy punching. No shared logins. No gaps in the audit trail.
Audit-Ready Data Architecture
Every hour worked is biometrically verified, timestamped, and tied to a specific clinician, location, role, and cost center in real time. Records are tamper-proof and immediately accessible — supporting Payroll-Based Journal obligations, CMS surveys, accreditation reviews, and legal scrutiny without reconstruction.
24/7 Global
Availability
Built on AWS infrastructure with global availability and 24/7 reliability for multi-site clinical networks. High availability and resilience are engineered into the database layer — ensuring the platform remains operational across facilities, time zones, and connectivity conditions.
Compatible With Any Cloud
While natively hosted on AWS, CareTeams is engineered for seamless deployment across any cloud infrastructure. The platform's modern design principles ensure flexibility for organizations with existing cloud commitments or hybrid infrastructure requirements.
Seven purpose-built, proprietary engines -
flexible, scalable, and healthcare-specific
These are the purpose-built engines that power every CareTeams capability — enabling biometric identity verification, client-specific configuration, complex labor cost computation, AI orchestration, and generative analyticswithout compromising the upgrade path or requiring custom development work.
CareTeams' proprietary biometric engine provides facial geometry recognition, liveness detection, and geofenced location confirmation for every clock-in event — online or offline. Unlike badge-based or PIN systems, Verify™ establishes tamper-proof proof of presence tied to a specific clinician, a specific location, and a specific moment in time. Biometric data is processed using healthcare-grade security protocols. The engine works across smartphones, kiosks, and wearables — and syncs automatically when connectivity is restored after offline operation. Everything downstream — compliance, scheduling, pay, reconciliation — depends on this first verified event being accurate.
Verify™
BIOMETRIC IDENTITY ENGINE
CareScript™
CONFIGURATION ENGINE
A proprietary scripting language built directly into the platform, allowing CareTeams and client teams to write customer-specific business rules, custom integrations, CBA logic, and cost allocations inside the platform — while maintaining a clean upgrade path. CARI can translate business requirements into CareScript code directly. No developer required.
CareREST™
API
CareTeams' Application Programming Interface enables secure data exchange between CareTeams and any partner system — EMR, HRIS, payroll, ERP, and more. CareREST™ allows client IT departments, business partners, and third-party platforms like Workday, ADP, and EPIC to communicate with CareTeams securely, with internal system architecture protected.
CareCompute™
LABOR COST ENGINE
The critical computation engine that calculates all dimensions of labor cost — rolling up into reports, dashboards, and payroll exports. Takes into account complex punch rules, holiday pay, union rules, shift differentials, overtime thresholds, and rewards. Consolidates disparate systems and multi-site deployments into a single workforce optimization view.
GEN BI Engine
POWERED BY CARI™
CareTeams' Generative BI engine surfaces workforce trends, forecasts, and performance analytics on demand— normalized by ratios and traversable through the full organizational hierarchy. Track credential compliance rates, shift fill performance, and labor cost trends across facilities. Forecast workloads. Build dashboards. Generate reports. Just ask CARI.
CARI™ Orchestrator
AGENTIC AI ENGINE
The coordination layer that turns demand signals into real-time deployment decisions — weighing census data, skills, credentials, preferences, union rules, and cost simultaneously to identify the optimal clinician for every shift. Operates continuously throughout the day — not just at schedule-build time — enabling true dynamic labor management at scale.
VitalTasks™
WORKFORCE TICKETING SYSTEM
Enables ad-hoc creation, assignment, and real-time tracking of in-shift tasks — including job-specific steps, materials, equipment, environment conditions, and logistics support. Particularly effective in home health and post-acute settings where task coordination is as critical as time tracking. VitalTasks™ ensures work standards are consistently monitored, maintained, and documented across every shift and every setting.
OFFLINE CAPABILITY
Works anywhere. Syncs automatically.
CareTeams is built for the physical realities of clinical environments — where connectivity is unreliable, basements block signal, and rural facilities may have limited infrastructure. Every core function operates fully offline and syncs automatically the moment connectivity is restored. No missing punches, no paper backup, no gaps in compliance records.
-
Biometric clock-ins work offline — syncs on reconnect
-
Works in hospital basements and low-signal areas
-
Supports rural and home health settings
-
No data loss — full audit trail maintained
-
Device-agnostic — phones, kiosks, wearables
PHYSICAL AI - DEVICE-AGNOSTIC WORKFORCE CAPTURE
CareTeams captures workforce data across any device form factor — not just smartphones. Whether your facility uses shared kiosks, staff carry wearables, or IoT sensors are embedded in the environment, CareTeams integrates every data source into a unified, verified labor record.
SMARTPHONES
Mobile-first biometric clock-in via facial recognition.
Works online or offline.
KIOSKS
Shared device clock-in for facilities with centralized check-in points or limited personal device access.
WEARABLES
Wearable device integration for high-acuity environments where hands-free clock-in matters.
IOT & SENSORS
IoT and sensor data integrated directly into labor records — benchmarking productivity patterns at scale.
INTEGRATIONS
CareTeams connects with the systems your organization already relies on — through native partnerships, certified integrations, and the CareREST™ API. Your existing investments are preserved. CareTeams makes them work harder.
HCM & ERP
Workday
Certified Workday Innovation Partner. Unified ERP and HR workflows, AI-driven operational insights, biometric time and attendance integrated with Workday HCM.
PAYROLL & HR
ADP
ADP Marketplace and Agent Marketplace Partner. Integrated shift-based payroll processing, credential monitoring, and streamlined onboarding workflows for clinical staff.
EMR & CLINICAL SYSTEMS
EPIC & major EMR platforms
Real-time patient census integration for demand forecasting. EMR data drives staffing predictions — ensuring clinical labor aligns with actual patient load.
Amazon Web Services
CLOUD INFRASTRUCTURE
AWS Marketplace Seller. HIPAA-compliant cloud infrastructure, real-time clinical data processing, advanced AI/ML frameworks, and 24/7 global availability.
REWARDS & ENGAGEMENT
One10 PerformX
Motivation science and instant payment infrastructure. Blockchain-based AnyTime Pay™ delivers shift-end pay to every clinician the moment their shift closes.
Vizient | Premier | HealthTrust
GROUP PURCHASING
Contracted supplier through three leading GPOs. Member facilities access CareTeams at negotiated pricing through existing GPO relationships — no traditional procurement required.